1. Logistics Procedure:

International Logistics procedure: Packaging (Mulebuy warehouse) – Parcel Collection (logistics provider) – Security (logistics provider/airport) – Flight arrangement – Air transportation (with possible transit) – Airport operation center – Customs clearance – Local logistics courier – Delivery.

Every step mentioned above takes time to complete, and the customs clearance might be delayed for various reasons—-If your tracking information is not updated for a while within the estimated delivery time. Thank you for your understanding!

Delivery Time: When the status of the parcel is updated to ‘Shipped’, we will provide you with an estimated delivery time as a reference. The parcel might be delayed for reasons such as bad weather, customs clearance, or errors on the logistics provider’s side. Please ensure you purchase the product you need ahead of time.

Shipping Fee Calculation: The shipping fee will be calculated using the actual/estimated weight of the parcel for different lines and the shipping fee varies for different destination countries. If you wish to estimate your shipping fee, please proceed to the following link and use our shipping fee estimation tool: https://mulebuy.com/estimation/ 

If you have questions regarding the weight of your parcel, you can use the following links to verify the calculation method:
a)
Estimated shipping weight and actual shipping weight: https://www.Mulebuy2.local/help/detail/46/140 

b)
Methods of calculating the volumetric weight for different logistics providers: https://www.Mulebuy2.local/help/detail/46/137 

2. Disclaimer:
For detailed rules, please visit: https://www.Mulebuy2.local/help/detail/147/58 

3. The Relationship between Mulebuy and the Logistics Providers:

Self-Operated Lines: Selected lines provided by business partners of Mulebuy. Those lines are controlled and monitored better than other lines. If there is a problem with your parcel, we will solve your problem following the after-sales standards of Mulebuy, which are more competitive than the compensation policies of the logistics providers.

Other Lines: Selected shipping lines provided by logistics providers with high reputation. Mulebuy can help you request the compensation from the logistics providers if there is a problem with your parcel. The compensation rate depends on the policies of the logistics providers.

4. Shipping Limitations:

International Shipping Limitation: The international shipping service is provided by third-party logistics providers. We cannot control factors like the shipping time, the item limitation, and the customs tax, however, we will try our best to help you if there is any problem.