Help Center
Special Standards
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
| Product Category | Special Standards |
| Sneakers | Anti-theft clasp (if any) and the anti-damage sticker has not been cut/removed, and are fully functional. |
| Detergent/ Tampon/ Paper/ Fragrance | The one-time sealing packaging (if any) of the personal care products must remain sealed. |
| Hair Care/ Wig | The one-time sealing packaging (if any) of the hair care products must remain sealed. |
| Skin Care/ Body Care/ Essential Oil | The one-time sealing packaging (if any) of the products must remain sealed |
| Cosmetics/ Perfume/ Beauty Tools | The one-time sealing packaging (if any) of the products must remain sealed |
| Digital Products/ Home Appliances (Excluding cameras and large home appliances) | 1. The internet access permit is not damaged (destroyed). 2. There is no water damage. |
| Digital Camera/SLR Camera/Camera | The shutter of SLR cameras are not pressed more than 20 times. |
| Large Home Appliances | 1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed. 2. Washing machine: has not been used with water. |
| Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games | The tapes and plastic seals (if any) on products like models, figures, soldier figures, BJD cannot be removed. |
| Electronic Components | 1. No welding operation. 2. The integrated circuits have never been installed on any IC base. 3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed. |
| Level II Category “Game Software” under Level I Category “Video Game/ Accessories/ Games/ Game Guide “ | The one-time sealing packaging (if any) of the products must remain sealed |
| Pet Foods, Health Products, and Drugs under Level I Category “Pets/Pet Foods and Supplies” | The one-time sealing packaging (if any) of the products must remain sealed |
| Books/ Magazines | 1. The one-time sealing packaging (if any) of the products must remain sealed 2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product. |
| Level II Category “Animal Health Products/Veterinary Drugs” under Level I Category “Ranching/ Farm Products” | The one-time sealing packaging (if any) of the products must remain sealed |
| The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers. |
Special Standards
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
| Product Category | Special Standards |
| Sneakers | Anti-theft clasp (if any) and the anti-damage sticker has not been cut/removed, and are fully functional. |
| Detergent/ Tampon/ Paper/ Fragrance | The one-time sealing packaging (if any) of the personal care products must remain sealed. |
| Hair Care/ Wig | The one-time sealing packaging (if any) of the hair care products must remain sealed. |
| Skin Care/ Body Care/ Essential Oil | The one-time sealing packaging (if any) of the products must remain sealed |
| Cosmetics/ Perfume/ Beauty Tools | The one-time sealing packaging (if any) of the products must remain sealed |
| Digital Products/ Home Appliances (Excluding cameras and large home appliances) | 1. The internet access permit is not damaged (destroyed). 2. There is no water damage. |
| Digital Camera/SLR Camera/Camera | The shutter of SLR cameras are not pressed more than 20 times. |
| Large Home Appliances | 1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed. 2. Washing machine: has not been used with water. |
| Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games | The tapes and plastic seals (if any) on products like models, figures, soldier figures, BJD cannot be removed. |
| Electronic Components | 1. No welding operation. 2. The integrated circuits have never been installed on any IC base. 3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed. |
| Level II Category “Game Software” under Level I Category “Video Game/ Accessories/ Games/ Game Guide “ | The one-time sealing packaging (if any) of the products must remain sealed |
| Pet Foods, Health Products, and Drugs under Level I Category “Pets/Pet Foods and Supplies” | The one-time sealing packaging (if any) of the products must remain sealed |
| Books/ Magazines | 1. The one-time sealing packaging (if any) of the products must remain sealed 2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product. |
| Level II Category “Animal Health Products/Veterinary Drugs” under Level I Category “Ranching/ Farm Products” | The one-time sealing packaging (if any) of the products must remain sealed |
| The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers. |
My Prize